Frequently asked questions
Shipping/Delivery
You can order online here OR purchase online at Shopee listed under ADP Luxury Leather Care.
Currently we accept online order to shipping addresses in Malaysia.
All prices on our website do not include courier/delivery charges. Courier/delivery charges will automatically be added during checkout.
The shipping/courier/delivery charge is flat fee of RM5 within Malaysia.
All orders placed before 5pm, Monday to Friday will be dispatched the same working day.
Orders received on Friday (after 12pm), Saturday and Sunday will be processed on Monday.
Once you’ve placed an order, more accurate delivery information will be communicated at the checkout. An email with the tracking number details will be sent once the order has been processed.
Your order/package should arrive:
West Malaysia: within 2 to 4 working days via J&T Express or DHL eCommerce.
East Malaysia: within 4 to 6 working days via J&T Express or DHL eCommerce.
(Working days are Monday-Friday ; Public holidays excluded)
Please note that estimated delivery times are to be used as a guide only and commences form the date of dispatch. We will not be responsible for any delays caused by destination clearance process.
If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.
In the rare event that your item does not arrive, please contact us via our Contact Us section of this website.
The courier service may try to deliver your item up to 2 times.
If nobody is around to receive the item at the 1st attempt of delivery, courier service will call customer to arrange re-delivery.
If calls from courier service are not answered and 2nd re-delivery fails, item will be returned to our warehouse and you will be charged a courier/delivery charges fee for 3rd re-delivery.
We are only able to make changes to your order if you email us within 30 minutes of the purchase. Please send an email to info@atelierdepelle.com with your order number and the changes you want to make, such as an updated address or different item.
Best to ensure you review all the contact details of your order correctly before confirming your purchase.
Currently, we can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.
We are unable to ship to any International address.
The shipping/courier/delivery charge is flat fee of RM5 within Malaysia.
Return/Refund/Cancellation
We cannot always guarantee 100% that it will be cancelled when you request a cancellation. We physically cannot cancel orders after 30 minutes of you placing your order.
Best to ensure you review your order correctly before confirming your purchase.
Our return policy last for 30 days from date of purchase. If you need to return, please send us a request via our Contact Us page. Please include your order number, your full name, shipping address and reason for return/refund and we will do our best to accommodate you.
If 30 days has passed by since your purchase, we can’t offer you any refund or exchange. You can only ever get refund when your ADP products have not been opened or used in any way and you return it to us via the address, which we will provide you upon request.
We can never refund you if your products have been opened under any circumstances. We are also unable to give refunds on order where incorrect addresses have been given.
Please note that this is NOT a money back guarantee product.
Please note that ADP products bought during sale period at discounted/sale price are not refundable/returnable.
Order process
We accept Bank Transfer, Debit and Credit Cards. The online payment gateways we use are safe & secured and certified of the highest level encryption commercially available.
For direct bank transfer, please send your payment to the following account:
CIMB # 70 1655 6150
*IMPORTANT: You must email a copy of the receipt / payment slip to info@atelierdepelle.com. Please note that orders will only be processed after the payment is received.
1) Place the product(s) you want to purchase in the cart;
2) Proceed to the check-out to complete your purchase;
3) Once at the check-out page, fill in all the required information;
4) Choose a payment method;
5) Confirm your purchase by completing the payment in the payment service provider portal, after which a confirmation email will follow.
You can check on your order anytime. To do so:
1) Log in to your account;
2) Under ‘Recent Orders’, select your order;
3) From here, you can view order details and track your order(s).
You can also access your order info through your confirmation email.
Additionally, you will receive an email with a tracking link.
Account
Once your order has been placed you will receive an email with a confirmation. If you didn’t receive an email within 1 working day, check your spam inbox or contact our customer service at info@atelierdepelle.com. Once the order has been shipped, you will receive a tracking link to follow your order online.
In the check-out menu you can choose weather you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making any future orders.
In the event that you’ve forgotten your password you can request to reset your password via this link.